Who we are
1. Introduction
Welcome to Windy Terrace Hotel, located in the serene hills and breathtaking coastline of Cox’s Bazar. At Windy Terrace Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
2. Information We Collect
We may collect the following types of information:
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Personal Information: Name, contact details (email address, phone number), postal address, date of birth, passport information, and payment details.
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Reservation Information: Dates of stay, room preferences, special requests, and any other information related to your booking.
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Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and the time and date of your visit.
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CCTV Footage: For security purposes, we may collect video footage in public areas of the hotel.
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Feedback and Reviews: Any feedback, comments, or reviews you provide about your stay.
3. How We Use Your Information
We use the information we collect for the following purposes:
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Reservations and Bookings: To process and manage your reservations, bookings, and payments.
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Customer Service: To provide you with personalized service and respond to your inquiries and requests.
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Marketing: To send you promotional materials, special offers, and newsletters, if you have opted in to receive them.
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Improvement of Services: To analyze usage data and feedback to improve our services and enhance your experience.
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Security: To ensure the safety and security of our guests and premises.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
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Service Providers: We may share your information with third-party service providers who assist us in operating our hotel, processing payments, and providing other services.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
5. Data Security
We implement a variety of security measures to protect your personal information. These measures include encryption, access controls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
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Access: You can request access to the personal information we hold about you.
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Correction: You can request that we correct any inaccurate or incomplete information.
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Deletion: You can request that we delete your personal information, subject to certain legal obligations.
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Opt-Out: You can opt-out of receiving marketing communications from us at any time.
To exercise these rights, please contact us at [Insert Contact Information].
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but this may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Windy Terrace Hotel
Plot-39-40, Block C, Kolatoli, Cox’s Bazar
Email: reservation.windyterrace@gmail.com
Phone: +88 01936 444 777 | +88 01752 360 675
Thank you for choosing Windy Terrace Hotel. We are committed to providing you with a memorable and secure experience.